I. DELIVERY SCOPE REGULATIONS
www.Ash.vn Delivery service to customers nationwide, except for the following areas:
Conscious | District |
Danang | Hoang Sa District |
Hai Phong | Bach Long Vi Island |
Khanh Hoa | Truong Sa District |
Kien Giang | Bac Ai District |
Ninh Thuan | Con Co District |
(*) In cases of epidemics or force majeure at the time of occurrence, the regulations of the state management agency in the delivery area may change according to the regulations of the state management agency arising in this area. www.Ash.vn right to refuse delivery.
(*) Orders will be delivered to the customer's home, except in cases such as: restricted office areas, apartment/high-rise areas (only delivery at the foot of the building) or inside restricted areas (military areas, borders, etc.).
II. REGULATIONS ON CHECKING GOODS DURING DELIVERY
In order to meet the needs and protect the maximum interests of customers when using the service, we implement a policy to support the viewing and checking of goods upon delivery. Customers must conduct a preliminary inspection upon receipt and sign the joint inspection report (if any). When receiving goods from the delivery staff, customers can open the sealed container of the goods. www.Ash.vn to check the goods (quantity, color, condition, type, size...).
Note: the test will Are not includes product testing and in-depth examination of product details.
If the delivery staff does not perform the joint inspection, the customer can refuse to receive the product at that time.
Customers are REQUIRED to pay shipping costs if they refuse to receive the goods after inspection for "Express" delivery.
Customers should make the most of the above benefits before receiving the goods to receive the best support in all situations if a return request arises.
III. DELIVERY TIME REGULATIONS
Delivery service time:
Delivery service during business hours from Monday to Saturday (except Sundays and holidays).
Area | Standard Delivery |
Intra-provincial | 3-5 business days |
Local | 3-5 business days |
Inter-regional (between 3 cities Ho Chi Minh City, Hanoi and Da Nang) | 3-7 business days |
Inter-regional (from 3 big cities HCM, Hanoi, Da Nang to other cities in other regions) | 5-7 business days |
(**) Details of inner city and suburban division: depending on each shipping service provider, there will be different ways of dividing inner city and suburban division.
In Hanoi:
- Inner city area: Ba Dinh, Bac Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Tay Ho, Thanh Xuan districts.
- Suburban areas: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa districts.
In Ho Chi Minh City:
- Inner city area: District 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Tan Binh, Binh Tan, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, Thu Duc City (old District 2).
- Suburban areas: Nha Be District, Cu Chi District, Hoc Mon District, Binh Chanh District.
- Remote areas in the South: Can Gio District.
In other provinces and cities: depending on the scope of the delivery unit.
IV. DELIVERY FEE REGULATIONS
- Shipping rates will be displayed accordingly on each order based on product type and product weight.
- Standard shipping rates range from 30,000 to 100,000
- For express orders, shipping fees are calculated based on actual COD, delivery location and volume of goods. ASH will quote via phone or customer care chat channel for customers who want to choose express method.
- For same-day urgent delivery orders via Grab Bike, ASH only supports Ho Chi Minh City and neighboring provinces such as Binh Duong, Long An, etc. ASH does not support areas too far from Ho Chi Minh City. Customers will pay for delivery costs via Grab Bike.