To ensure website security and customer information security, ASH has issued a number of information security policies for individual and organizational customers when registering to open an account on the website. www.ash.vn.
The term “You” used below is used to refer to customers who are individuals or organizations when accessing and using the website's services. www.ash.vn.
We may modify, update, or supplement this policy at any time. The modification will be effective at the time we update it. After the privacy policy is updated, you still use the website. www.ash.vn. means that You have understood and agreed to ASH's Privacy Policy.
- Purpose of information collection
Information collection via website www.ash.vn will help us:
- Record order information to deliver according to customer requirements;
- Quickly update promotions, discounts... organized by ASH for customers;
- Support customers with complaints and comments as quickly as possible.
- Scope of information collection
Website www.ash.vn Collection and use of customer information includes:
- Full name
- Email address
- Phone
- Address
- Product
- Purchase quantity
- Some additional information (if any)
- Information storage time
Member's personal data will be stored until there is a request for cancellation from the member or when required by law. In all other cases, member's personal information will be stored forever and securely on the server of www.ASH.vn.
- Scope of information use/ Subjects that can access information
ASH and its employees are the only entities authorized to access customer information.
We take customer information security very seriously, so we commit to absolutely not arbitrarily use customer information for purposes that do not benefit customers, we commit to not trading or exchanging customer confidential information to any third party. However, in some special cases below, we can reasonably share customer information with third parties when:
- With customer consent.
- To protect the interests of the company and its partners: We only provide personal information of customers when we are sure that such information can protect the interests and assets of our company and related partners. This information will be disclosed legally according to Vietnamese law.
- At the request of government agencies when we deem it appropriate under Vietnamese law.
- In some cases where it is necessary to provide customer information, such as promotions sponsored by a third party, we will notify customers before their information is shared. It is up to you to decide whether to agree to share information or participate.
- Address of the unit collecting and managing personal information
Ash Vietnam Company Limited
Headquarters: Room 909 9th Floor, Mapletree Business Center 1060 Nguyen Van Linh, Tan Phong Ward, District 7, Ho Chi Minh City, Vietnam
Hotline: (+84-28) 36200 669 E-mail: hello@ash.vn
Customers who have any questions or requests for support related to the collection and processing of information related to their personal information can contact the hotline/email above directly.
- Means and tools for users to access and edit their personal data
Customers can exercise the above rights by accessing the website themselves or contacting us via email or contact address published on the website. www.ash.vn.
- Complaints resolution mechanism related to Privacy Policy
- In case customers have requests/complaints related to personal information being used for the wrong purpose or scope of information use specified above, customers please contact the information in Section 5 for resolution.
- Within 3 working days from the date of request/complaint, Ash will respond to the customer to provide additional information/evidence or propose a solution to the problem.
- In case more time is needed for verification from the date of receiving new information/evidence from the customer, Ash will resolve within a maximum of 30 working days.
- Any dispute arising between Ash and the customer will be resolved on the basis of negotiation. In case of failure to reach the desired agreement, either party has the right to bring the case to the competent People's Court for resolution.
- Commitment to protect customer personal information
We are committed to ensuring the security of information for customers when registering personal information with our company. We are committed to not exchanging and selling customer information for commercial purposes. We are committed to implementing all sharing and use of customer information in accordance with the company's privacy policy. We are committed to making customers feel confident and satisfied about the security of personal information when participating in and using our company's services.
- To best secure customer information, we recommend that you limit account access by automatic login, pay attention to password backup mode and ensure to log out of your account when using a shared computer to log in to your account on our website. We will not be responsible if your personal information is leaked for the above reasons.
- Privacy policy only applies to information you register on the official website. ash.vn of our company. Any information you register on other websites or addresses is not within the scope of this Information Security Policy.
- Regulations on “Spam”
www.ASH.vn We are really concerned about the problem of Spam (junk mail), fake Emails sent under our name. Therefore, we confirm that we will only send Emails to you when and only when you register or use services from our system.
www.ASH.vn We pledge not to sell, rent or lease your email to third parties.If you accidentally receive an unsolicited email from our system due to an unintended cause, please click on the unsubscribe link attached to this email, or notify the customer support center directly.
- Disclaimer
- The information displayed on this website does not come with any guarantee or commitment from ASH regarding the suitability of the products and services that customers have chosen.
- ASH disclaims any responsibility or warranty that the website will be error-free, secure, uninterrupted, or that the information displayed is accurate, complete, or timely.
- By accessing this website, you implicitly agree that ASH, other suppliers, affiliates, and their employees are not responsible for any injury, loss, claim, direct or indirect damage due to unforeseen or consequential consequences of any kind arising from: (1) Using the information on this website; (2) accessing connections from this website; (3) Registering for membership, registering to receive emails, or participating in ASH's frequent customer program.
- The above terms and conditions are valid only within the framework of applicable law.