When you access our website, it means that you agree to these terms. The website reserves the right to change, edit, add or remove any part of these Terms of Sale, at any time. Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes. Please check back regularly for updates on ASH's changes.
1. Website Terms of Use:
You will be required to register an account with authentic information about yourself and must update it if there are any changes. Each visitor is responsible for his/her password, account and activities on the website. Furthermore, you must notify us if your account is accessed without authorization. We are not responsible, directly or indirectly, for any damage or loss caused by your failure to comply with the regulations.
It is strictly forbidden to use any part of this website for commercial purposes or on behalf of any third party without our written permission. If any of these are violated, we will terminate the customer's account without prior notice.
During the registration process, you agree to receive promotional emails from the website. If you do not wish to continue receiving emails, you can opt out by clicking the link at the bottom of every promotional email.
2. Customer feedback:
All website content and your comments are our property. If we detect any fake information, we will immediately block your account or apply other measures according to the provisions of Vietnamese law.
3. Order acceptance and price:
We reserve the right to refuse or cancel your order for any reason related to technical or system errors objectively at any time.
We are committed to providing the most accurate pricing information to consumers. However, sometimes errors occur, such as when the product price is not displayed correctly on the website or the price is incorrect, depending on each case, we will contact you with instructions or notify you to cancel that order. We also reserve the right to refuse or cancel any order whether or not the order has been confirmed or paid.
4. Change or cancel transaction at ASH:
In any case, the customer has the right to terminate the transaction if the following measures have been taken:
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Notify ASH of cancellation of transaction via hotline (+84) 988 423 453 (Monday - Friday | 8:30am - 5:30pm) or email hello@ash.vn
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Return goods received but not used or enjoyed any benefits from those goods (according to the provisions of ASH's Return Policy, see here).
5. Resolve the consequences of incorrect information entry at ASH:
Customers are responsible for providing complete and accurate information when participating in transactions at ASH. In case customers enter incorrect information and send it to the e-commerce site https://www. ash.vn, ASH reserves the right to refuse to execute the transaction.In addition, in all cases, the customer has the right to unilaterally terminate the transaction if the following measures have been taken:
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Notify ASH via hotline (+84) 988 423 453 (Monday - Friday | 8:30am - 5:30pm)
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Return goods received but not used or enjoyed any benefit from the goods.
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In case of incorrect information arising from ASH which ASH can prove to be a system error or from a third party (wrong product price, wrong origin, ...), we will compensate the customer with a discount code for the next purchases with the face value depending on each specific case and reserve the right not to perform the faulty transaction.