DELIVERY POLICY

Due to the complicated situation of the Covid-19 epidemic, www.Ash.vn  would like to inform our customers that the delivery schedule is updated as follows: 

I.Pause delivery to the following areas:
  1. Hung Yen Province: 
  • Hoang Xa Village, Tien Tien Commune - Phu Cu District
  • Nguyen Xa residential group, Nhan Hoa ward - My Hao town
  • Village Tu Ly, Dong Ninh Commune - Khoai Chau District
  1. Bac Ninh Province: The entire province except Bac Ninh City 
  2. Bac Giang Province: The whole province except Bac Giang City 
  3. Nam Dinh Province: 
  • Yen Cuong Commune and Yen Thang Commune - Y Yen District
  • Tay Kenh Ward - Truc Ninh District 
  1. Thai Nguyen Province: Duong Thanh Commune - Phu Binh District 
  2. Lang Son Province: Huu Lung District

II.Extended delivery time:

The provinces of Thai Binh, Bac Ninh, Vinh Phuc, Ha Nam, Yen Bai, Hoa Binh, Quang Ngai, Hanoi, Bac Giang, Da Nang, Quang Binh, Quang Tri, Thua Thien Hue, Quang Nam , Long An: currently applying social distancing, the delivery time will be longer than 1-4 days.

* For other localities with epidemics other than those listed above, the delivery time may be longer depending on the actual situation. We will try our best to deliver the order to you as soon as possible as soon as conditions allow.

www.Ash.vn would like to thank you for your understanding.  

  1. DELIVERY SCOPE OF DELIVERY/

www.Ash.vn serves delivery to customers nationwide, except for the following areas:

Province

District/District

Da Nang

Hoang Sa District

Hai Phong

White Dragon Island

Khanh Hoa 

Truong Sa District

Kien Giang

Bac Ai District

Ninh Thuan

Con Co District

(*) In cases where there is an outbreak of an epidemic or in case of force majeure at the time of arising according to the regulations of the state management agency in the delivery area, it may change according to the provisions of the law. According to regulations of state management agencies arising in this area, www.Ash.vn has the right to refuse delivery.

(*) Orders will be delivered to the customer's door, except for the following cases: limited access to office areas, apartment/high rise buildings (only for delivery at foot of buildings) or inside restricted areas (military areas, borders, …).

  1. REGULATIONS FOR INSPECTION OF GOODS ON DELIVERY

In order to meet the needs and protect the interests of customers when using the service, we implement a policy to support viewing and checking of goods upon delivery. Upon receipt, the customer must make a preliminary check and sign the co-inspection record (if any). When receiving the goods from the forwarder, the Customer can unseal the box of www.Ash.vn to check the goods (quantity, color, condition, type, size...).

Note: testing will no include trial use and deep testing product defect details.

If the forwarder does not perform the co-check, the customer can refuse to receive the product at that time.

Customers make the most of the above benefits before receiving the goods to get the best support in all situations if a request for return or exchange arises.

III. DELIVERY TIMES

Delivery service time:

Delivery service during office hours from Monday to Saturday (except Sunday and public holidays, Tet).

Area

Standard Delivery

Inner province

3-5 working days

Internal area

3-5 working days

Interregional (between 3 cities HCM, Hanoi and Da Nang)

3-5 working days

Inter-regional (from 3 big cities HCM, Hanoi, Da Nang to other cities in other regions)

5-7 working days

(**) Details of inner city and suburbs: depending on each transportation service provider, there will be different ways of dividing inner city and suburb

In Hanoi:

  • Inner city area: Ba Dinh District, Bac Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Tay Ho, Thanh Xuan.
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  • Suburban areas: Ba Vi district, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai , Thanh Tri, Thuong Tin, Ung Hoa.

    In City. Ho Chi Minh:

    • Inner city area: District 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Tan Binh, Binh Tan, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, City. Thu Duc (former District 2).
    • Suburban area: Nha Be District, Cu Chi District, Hoc Mon District, Binh Chanh District.
    • The remote area in the South: Can Gio district.

    In other provinces and cities: depends on the scope of the delivery unit.

    1. DELIVERY CHARGES

    - For orders with large purchase value more than or equal to 4,000,000VND in 01 purchase invoice( not cumulative), www.Ash.vn applies free shipping policy.

    - For orders with value under 4,000,000VND, we apply the same shipping price as follows :

    • Ho Chi Minh City inner districts: 50,000 VND
    • Other areas: 80,000 VND